The Communication Mistake That's Costing You Clients

How to recognize the communication mistakes that quietly cost agencies client retention, the four structural pillars of trauma-informed communication, and practical scripts you can use with youth and families immediately.

Learning Objectives

Recognize the communication mistakes that quietly cost agencies client retention
Apply the four structural pillars of trauma-informed communication: Clarity, Empathy, Cultural Responsiveness, and Transparency
Use practical communication scripts with youth and families immediately

Step 1 — Earn CE

1 CE credit • $25$29

Step 2 — Complete the Evaluation

Finish the evaluation and knowledge check to receive your credit.